1. What is the password to Health Probe ?

2. I have trouble installing it.  What is wrong?

3. How can I activate the Health Probe Script Writer?

4. My subscription is about to run out and I want to continue using Health Probe.  What do I do?

5. Can I use a PDA?

6. How do I get patient demographics from my accounting system into Health Probe without re-entry?

7. How much does Health Probe cost?

8. Can I run Health Probe over the Internet?

9. Can I just use the Script Writing functions of Health Probe?

10. Does Health Probe interface with billing systems?

11. Does Health Probe interface with laboratory?

12. How is backup performed?

13. How is training or support given?

14. How many users can I have?

15. How do we start using Health Probe?

16. Can you use voice recognition with Health Probe?

Responses

1. What is the password to Health Probe ?
   
   The password will be emailed to you.  We regret that we cannot email to free or invalid email accounts.  
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2. After I received the Health Probe CD, I have trouble installing it.  What is wrong?
   
   It is best to install Health Probe after closing out of all other Windows(r) programs.  Make sure that there are no programs already running in the Startup.  
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3. How can I activate the Health Probe Script Functions?
   
   The Health Probe Script Functions may be activated for licensed professionals by calling HealthCare Data, Inc., 765-342-9947 during normal business hours and obtaining the update code.  You must have Health Probe running and be near the computer.  
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4. My subscription is about to run out and I want to continue using Health Probe.  What do I do?
   
   Call HealthCare Data, Inc., 765-342-9947 during normal business hours and purchase a license or renew to obtain the access code.  You must have Health Probe running and be near the computer.  
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5. Can I use a PDA?
   
   Yes and No.  We feel that if you are comfortable with only doing a small part of the full medical records that Health Probe can do, then you may be able to use a PDA to write scripts or enter simple orders.  The PDA, by itself, currently does not have enough firepower to do all that Health Probe does.  The PDA can show only small portions of the medical records and needs to be re-synched or reloaded. 
   
   We feel that the PDA is only a small, limited first step and not the total solution to a rich medical record..
   
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6. How do I get patient demographics from my accounting system into Health Probe without re-entry?  
   
   Health Probe includes an import utility.  From the Finder Screen, click File and then click Import.  The file layout is explained there.  Back to Top. 
   
   
7. How much does Health Probe cost?  
   
   Health Probe is the most cost effective fully and truly integrated electronic medical records (EMR), practice management solution available to our knowledge.  Health Probe may be subscribed to for just dollars a day per user depending on the number of users.  Health Probe can also be site-licensed or licensed for any number of users.  Contact HealthCare Data, Inc, 765-342-9947, for a quote.  Support is free for the first 90 days after purchasing a license.  After that time hourly support fees apply.  Back to Top.
   
   
8. Can I run Health Probe over the Internet?  
   
   We have real concerns about storing any important information such as medical records on the Internet.  One hacker remarked, "The only computer that is safe is one 6 feet underground, shut off and encased in concrete.....maybe."  
   
   Is the Internet secure enough?  Your patients' medical records are among the most valuable and private information to which you must have access.  Should such information be exposed?
   
   Can your patients' charts and accounting data be viewed on a web server without your or your patients' knowledge?  
   
   How are you liable for unauthorized access, lost or corrupted data?  There are some real HIPAA concerns, though  purveyors of this model will assure you differently.
   
   Can someone 3000 miles away who maintains or controls your database deny you access to your patient or accounting data?  
   
   Is the Internet reliable and fast enough?  Will you be able to see your patients' charts when you must or will the Internet be busy, slow or down completely?  
   
   Consider the loss of the Internet to the thousands in the Gulf Coast after the hurricanes of 2005. You can easily see that it is better to retain your medical records locally at your site than to be tethered to the single point of failure a connection to the Internet presents and requires.
   
   At this time, we think it wiser to retain your primary database under your local control.  Having your data near you is not only the safest but fastest means of accessing it.  The Internet could be used for a secondary or backup database if you must have this access and understand the possible downside.  
   
   Assuming these questions are resolved, indeed, Health Probe can be run over the Internet.  A connection of 256 kb makes the connection seem like Health Probe is running locally on a network.  We have run it on speeds of 24 kb with some slower response.  
   
   Pictures take longer to view on the Internet so local storage is almost always faster.  
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9. Can I just use the Script Writing functions of Health Probe?  
   
   Yes.  The Health Probe Script Writer is an ideal first step towards computerization.  You may start by having your staff make the entries, refills and updates into Health Probe at check-out from your Health Probe pre-printed SOAP note of patient current medicines and diagnoses.  
   
   When ready, you may upgrade to the full medical records Health Probe and enable it by just a phone call.  You already have the full featured software with only the Script Writer functions activated.  The Health Probe Script Writer is attractively priced and has great advantage with the easy upgrade to full medical records. 
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10. Does Health Probe interface with billing systems? 
    
    Health Probe has its own full accounting and billing system, in addition to comprehensive electronic medical records (EMR, CPR, EHR).  Health Probe has published a interface HL7 specification that allows connecting to accounting and exporting charges and demographics.  
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11. Does Health Probe interface with laboratory?  
    
    Health Probe has the HL7 LabReader interface available for Quest, CPL, Enzo and others.  The results can be displayed in the spreadsheet of the Flow section and shown as the composite result under the Health Probe order.  The order result will be marked as Received so it can be reviewed. 
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12. How is backup performed?  
    
    We recommend backup nightly with the backup being rotated each day and stored off-site.  Your electronic medical records (EMR) are valuable, so we make it easy to keep them safe.  Simply run Backup from the Utilities menu on the Server, or set up your computer to automatically run a backup as often as you like!  We recommend backing up four separate ways and testing your backups regularly.
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13. How is training or support given?  
    
    The CD contains tutorial videos that may be all the training required.  The manual also gives detailed information.  On-site training and installation may be arranged for per diem charges and travel expenses.  Usually only 2 days of on-site training is required.
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14. How many users can I have?  
    
    This depends on the network equipment,networking software and level of use.  A typical small server for a small office may do fine for 25 users.  More users may require better equipment and networking software.  Depending on your network and equipment, you may run hundreds or thousands of users.
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15. How do we start using Health Probe?  
    
    Start with the Health Probe Tour.  Get acquainted with all the things Health Probe can do.  Schedule a Health Probe Internet Demonstration.
    
    Motivate yourself and your staff.  You have the wisdom, vision, courage, determination and conviction to computerize.  Your staff will take their clues to the future success from you.
    
    The best Health Probe implementations are those offices that have people who can work together as a team.  Everyone must be on board because this is a big step and changes will be made.  The paper chart will be legacy.  Choose a person who knows Windows(r) and train them.  On-site training by our experts is very helpful in seeing and learning all that Health Probe can do.
    
    We have been surprised at how very quickly new workers seem to learn.  The older employees may have a harder time adjusting to the paperless world because they already know the old way well and naturally resist change.  We have found that open-minded older employees who know nothing about computers or software have been able to learn Health Probe and become experts.  It is an open-minded issue not an age issue.
    
    Set a start date.  Import your patients' demographics from an existing accounting program.  Before seeing the patient have your staff enter the patient's problem lists and medicine lists and significant history.  Then start...just do it!  It may slow you down at first just like learning to use the stethoscope did the first time.  In time however you will find speed and efficiency.  You will never want to go back.  
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16. Can you use voice recognition with Health Probe?
    
    Yes you can and we have developed Health Probe to work with voice recognition.  We have been watching this developing technology for some time.  While a number of excellent vendors are making headway in this field, we think there is more accuracy and improvement needed.  Contextual understanding is ahead, possibly 2-5 years.  We will keep an eye on it.  
    
    Be confident that Health Probe Professional is ready.
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